baji id Privacy Policy
Your personal information is an important trust you place in us. This document explains in detail how baji id collects your data, for what purposes it is used, and how it is kept secure.
This policy was last reviewed and updated in January 2025. Continued use of baji id means you accept the latest version of this policy.
Introduction and Scope of Policy
baji id is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how baji id collects, processes, stores, and discloses your personal information ("Data"). This policy applies to our website, mobile app, and all related services.
By using baji id's services, you agree to the data collection and usage practices described in this policy. Our Terms and Conditions and this privacy policy together form the legal basis of the relationship between you and baji id.
You must be at least 21 years old to use our services. If you do not meet this requirement, please refrain from using our services. We do not knowingly collect data from anyone under the age of 21.
What Data We Collect
baji id collects different types of data at various stages. These are described in detail below:
2.1 Registration Data
The information you provide when creating an account includes:
- Full name and date of birth
- Mobile number and email address
- Preferred username and password (stored in encrypted form)
- Documents required for identity verification (such as a copy of your National ID or passport)
2.2 Financial Data
For deposits and withdrawals, we collect your payment-related information. baji id currently processes transactions via bKash, Nagad, and Rocket. Mobile numbers and wallet details associated with these payment methods are transmitted through secure connections.
2.3 Usage and Activity Data
When you use baji id, the following information is collected automatically:
- Login and logout times and dates
- Gaming history, bet amounts, and results
- Page visits, session duration, and navigation patterns
- Bonus claims and promotional activity
2.4 Device and Technical Data
To improve user experience and ensure security, we collect the following technical data:
- IP address and device type
- Operating system and browser version
- Data obtained from cookies and similar tracking technologies
- Referral sources and ad click data
Purpose of Data Use
baji id uses collected data only for specific and legitimate purposes. Data is never misused or sold to third parties.
3.1 Service Operation and Improvement
Your data is used to manage your account, process transactions, provide bonuses, and ensure customer support. It is also used to identify and resolve technical issues on the platform.
3.2 Identity Verification and Fraud Prevention
Your identity is verified as part of the KYC (Know Your Customer) process. This is an internationally recognised security measure that protects you and the overall platform from money laundering and fraud.
3.3 Personalised Experience
By analysing your gaming preferences and usage patterns, we prepare relevant offers, game recommendations, and promotions for you. This is always done based on your consent.
3.4 Legal Compliance
Your data may be used to comply with applicable laws and regulations, and to respond to formal requests from judicial or administrative authorities.
3.5 Communication and Support
Your mobile number and email are used to share transaction notifications, security alerts, and important updates with you. Our customer support team is available 24/7 in Bangla and English via live chat and email.
Cookies and Tracking Technologies
baji id uses cookies and similar technologies. Cookies are small data files stored in your browser that allow the platform to recognise you on your next visit.
4.1 Types and Use of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security. The site cannot function properly without these.
- Performance Cookies: Help analyse which pages are used most to improve the platform's speed and functionality.
- Functionality Cookies: Remember your preferred language, display settings, and other preferences.
- Marketing Cookies: Used to show relevant ads based on your interests. You can disable these from your browser settings.
4.2 Managing Cookies
You can delete or disable cookies from your browser settings. However, disabling essential cookies may limit some features of the site.
Data Security Measures
baji id has adopted industry-standard technical and administrative measures to ensure the security of your data. Our security infrastructure is continuously reviewed and improved.
5.1 Encryption and Technical Security
- All data transmissions are secured through SSL (Secure Socket Layer) encryption.
- Passwords are never stored directly — they are kept only in hashed and encrypted form.
- Sensitive financial data is handled in accordance with PCI DSS standards.
- An automated fraud-detection system is active to identify suspicious transactions.
5.2 Administrative Security
- Only authorised staff may access your personal data.
- All staff receive regular data security training.
- Data access logs are recorded and monitored.
Disclosure of Data to Third Parties
baji id never sells your data and does not share it with third parties without necessity. However, limited data may be disclosed in the following circumstances:
6.1 Service Provider Partners
The minimum necessary data is shared with trusted partners to provide services such as payment processing (bKash, Nagad, Rocket), identity verification, and technical support. Strict confidentiality agreements are in place with these partners.
6.2 Legal Obligations
Data may be disclosed in accordance with applicable law in response to a court order, government directive, or a legitimate request from a law enforcement agency.
6.3 Business Restructuring
In the event of any merger, acquisition, or asset transfer involving baji id, your data may be transferred to the relevant party, but the new party will be bound to comply with the terms of this policy.
6.4 Third Parties for Marketing Purposes
Your personal data is not disclosed to advertisers or marketing companies without your explicit consent.
Your Rights and Choices
As a baji id user, you have the following rights over your own data:
7.1 Right to Access Data
You may contact us at any time to find out what data we hold about you and how it is being used.
7.2 Right to Correct Data
If any information in your profile is incorrect or outdated, you can have it corrected through account settings or by contacting our support team.
7.3 Right to Delete Data
In certain cases you may request deletion of your data. However, we have a legal obligation to retain data related to legal requirements, ongoing transactions, or disputes for a specified period.
7.4 Opt Out of Marketing Communications
To stop promotional emails or SMS, use the "Unsubscribe" link at the bottom of the email or notify our support team.
7.5 Right to Close Account
You may close your baji id account at any time. Once all pending transactions are settled, the account will be deactivated. Detailed steps for this process are available in our FAQ section.
Data Retention Period
Retention periods differ by type of data. baji id retains data only for as long as necessary:
- Account Data: For as long as the account is active and for a specified period after closure, as required by legal obligations.
- Financial Transaction Data: Retained for an extended period as required by financial law obligations.
- Communication Records: Kept for a defined period to ensure customer service quality and for dispute resolution.
- Marketing Consent Records: Retained while your consent is active and for a period after withdrawal as proof.
Once the required period has ended, data is securely deleted or anonymised.
Protection of Minors' Data
baji id strictly refrains from providing services to persons under the age of 21. We have taken active measures to prevent the collection of data from minors:
- Date of birth is verified at the time of registration.
- Age is confirmed during the identity verification (KYC) process.
- Additional documents are requested in cases of suspicion.
If we become aware that someone under the age of 21 has opened an account, that account will be closed immediately and all associated data will be securely deleted.
Policy Changes and Updates
This privacy policy may be updated from time to time due to changes in technology, law, or our services. For significant changes, we will notify you in the following ways:
- A notification will be shown when you access the platform.
- A summary of changes will be sent to your registered email address.
- The "Last Updated" date at the top of this page will be changed.
Continuing to use baji id after an update means you have accepted the new policy. If you object to the changes, you may request to close your account.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us. The baji id customer service team is always ready to respond to any data-related requests.
To learn more about us and understand how baji id operates, read our About Us page.